Information about our shipping methods and delivery times
Orders are processed within 1-3 business days to ensure timely delivery for our customers. During high seasons or promotional periods, processing times may be slightly longer. You will receive a confirmation email once your order has been processed and shipped.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $9.99 (Free on orders over $50) |
| Expedited Shipping | 2-3 business days | $19.99 |
| Express Shipping | 1-2 business days | $29.99 |
Expedited options are available at checkout for faster delivery. Shipping times are estimates and may vary based on your location and external factors.
We provide clear shipping policies to ensure transparency and customer satisfaction with every order. All orders are shipped with tracking information so you can monitor your package's journey to your doorstep.
We currently ship to the United States and select international destinations. International shipping rates and delivery times vary by location. International orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, please contact us immediately at contact@lunovacraft.com.
Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your package's progress on our website or directly with the shipping carrier.
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will work with the shipping carrier to resolve the issue and ensure you receive your order in perfect condition.
If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact our customer service team:
This Shipping Policy was last updated on April 21, 2024.